Privacy Policy - ExamSupport
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ExamSupport.ie Privacy Policy

As part of the normal operation of ExamSupport's services it collects and, in some cases, discloses information about the User. This Privacy Policy describes the information ExamSupport collects and how that information is used.

Information Gathered

ExamSupport's main objective in collecting personal information is to provide a smooth, efficient, and customised experience. To register with ExamSupport the User must choose a Username and a Password to enable him/her to access their Revision Packs at any time ie. their account. The User is required to enter his/her first name, surname, address, phone number and e-mail address. ExamSupport's software allows it to automatically track certain information based upon the User's behaviour on the web site. This information may include the URL that the User just came from (whether this URL is on ExamSupport's web site or not), which URL the User next goes to, what browser he/she is using, and his/her IP address. ExamSupport sometimes uses this information to solve problems with its server. It also uses this information to determine the most popular pages on its web site.

Modifying/Changing Personal Information

The User can access, review, modify, or delete his/her account information anytime. Just go to 'My Account' button and select the 'Modify Info' button, view all the personal registered User details and modify/change them if required or delete the account at any time, or request ExamSupport to deactivate the account. ExamSupport uses information in the file it maintains about the User, and other information it obtains from his/her current and past activities on the web site to troubleshoot problems, provide service support, and to conduct internal analysis. If ExamSupport has questions about a User’s listing, it may contact the User by email or phone.

Disclosure of Information

ExamSupport is not involved in the provision of educational tuition listed and accepts no responsibility or liability whatsoever for any decision or course of action taken in reliance on the information on this web site. ExamSupport does not share information with unrelated third parties without prior permission. It may disclose aggregate customer information (in a non-personally identifiable manner, such as number of visits or average listing amounts) to advertisers or other third parties. In these situations it does not disclose to these entities any information that could be used to identify the User personally. ExamSupport may release customer account or other information if it is advised that release is necessary to comply with the law, or to protect the rights, property and safety of ExamSupport, its customers or others. This may include the exchange of information with companies and organisations or law enforcement for loss prevention and credit risk reduction.

Data Security

ExamSupport secures information from unauthorised access, use or disclosure. ExamSupport’s third party payment provider uses industry standard practices to safeguard the confidentiality of personal identifiable information, including 'firewalls' and Secure Socket Layers (SSL). SSL encryption scrambles personal and credit card information as it travels over the internet during the process of buying details of educational tuition. This encryption makes it impossible for anyone to read information in transit.

The Use of Cookies

ExamSupport uses 'cookies' on certain pages of its web site. 'Cookies' are small text files placed on the User's hard drive that help ExamSupport identify the User when he/she visits the web site again. Cookies cannot be used to run programs or deliver viruses. The purpose of a cookie is to tell the web server that the User has returned to a specific page. For example, if the User registers with ExamSupport's web site, a cookie helps ExamSupport to recall his/her specific information on subsequent visits. This simplifies the process of recording personal information, such as Password, billing addresses etc. The User is always free to decline the cookies if his/her browser permits by setting its options so that it lets the User know when he/she receives a new cookie, or turn off the cookies completely. If the cookies feature is turned off however, the User will not be able to utilise all the special features ExamSupport offers.

Changes to this Policy

ExamSupport may change this Privacy Policy from time to time based on comments received and its need to accurately reflect its data collection and disclosure practices.